Shipping policy
Thank you for shopping with The Collective. Please read our shipping policy carefully before placing your order.
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.
Delivery Times Once dispatched, estimated delivery times are as follows:
- United Kingdom: 7–15 business days
- Europe: 10–20 business days
- Rest of World: 14–30 business days
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or high-demand periods.
Tracking Once your order has been shipped, you will receive a confirmation email with a tracking number where available. Please allow 3–5 business days for tracking information to update.
Customs & Import Duties International orders may be subject to customs fees or import duties upon arrival in your country. These charges are the responsibility of the customer and are not included in our product or shipping prices.
Lost or Delayed Orders If your order has not arrived within the estimated timeframe, please contact us at [your email address] and we will investigate with the carrier.